Skip to main content | Skip to section menu | Access keys.

Clackmannanshire Council Online

Contact Centre Performance

Contact Centre Performance

 
Indicator Oct 17  Nov 17 Dec 17 Jan 18 Feb 18 Mar 18
Total calls made to the Contact Centre 9,606 10,125 6,809 10232 8179 8679
Total calls answered 9,027 9,413 6,252 9254 7174 6973
Percentage of calls answered 92% 92% 90% 89% 86% 79%
Percentage of calls answered within 20 seconds 77% 65% 64% 55% 62% 43%
Average call waiting times (in seconds) 21 31 38 43 52 74