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Clackmannanshire Council Online

Contact Centre Performance

Contact Centre Performance

 
Indicator July 17 Aug 17 Sept 17 Oct 17  Nov 17 Dec 17
Total calls made to the Contact Centre 10,208 11,021 9,221 9,606 10,125 6,809
Total calls answered 9,422 10,211 8,718 9,027 9,413 6,252
Percentage of calls answered 91% 91% 93% 92% 92% 90%
Percentage of calls answered within 20 seconds 69% 67% 74% 77% 65% 64%
Average call waiting times (in seconds) 30 33 24 21 31 38